Complaints Procedure
Table of Contents
Complaints Procedure
At We Buy Any Bayut UAE, we are committed to providing a professional, transparent, and fair service to all our clients. If something does not meet your expectations, we want to hear about it. Your feedback helps us maintain high standards and continually improve the experience we deliver.
We are also committed to making reasonable adjustments for clients who may need additional support. This includes individuals affected by age, disability, health issues, bereavement, language barriers, or financial difficulty.
If you wish to raise a complaint, please submit it in writing with as much detail as possible. We will acknowledge your message and respond within the timeframes outlined below.
What Happens Next
Written Acknowledgment
Once we receive your complaint, we will send a written acknowledgment within three working days confirming that we have received your concerns.
Investigation
Your complaint will be reviewed by our office manager or a designated team member. They will examine all relevant details, review your file, and speak with any staff members involved. A formal written response outlining the findings and proposed resolution will be sent to you within fifteen working days of receiving your complaint.
Further Review
If you are not satisfied with the outcome, you may request a further review. Your case will then be examined by a senior member of staff who was not previously involved in the matter.
Final Written Response
We will provide a final written response within fifteen working days of receiving your request for a review. This response will confirm our final position on the matter and clearly explain the reasons for our decision.
How to Contact Us
We take every complaint seriously and aim to resolve all matters promptly, fairly, and with complete transparency. To submit a complaint, please send us detailed message.
